Career Opportunities

 

Private Wealth Customer Service Associate

Fast-paced independent CT Wealth Management firm committed to long-term growth seeks an experienced customer service professional to join our growing team.  The Private Wealth Customer Service Associate Is a full-time position responsible for administrative support to a team of advisors and providing exceptional customer service.  Financial services industry experience preferred. 

Interested parties should email their resume and cover letter with “PWCSA” in the subject line to jobs@gottfriedsomberg.com.  Gottfried & Somberg Wealth Management LLC is located at 340 Hebron Avenue, Glastonbury, CT  06033. 

 

Principal responsibilities:

  • Respond to client questions and service requests regarding general account info, online access, withdrawals, transfers, and investments.

  • Use excellent customer service skills to build client relationships.Engage in regular contact with clients via telephone, email and letters.

  • Schedule client meetings, prepare forms, perform necessary follow up after meetings, and create correspondence as directed by advisor.

  • Process withdrawals and transfers, and assist clients with completing forms and performing rollover conference calls.

  • Complete projects with precision while adhering to workflow deadlines.

  • Track all pending business paperwork. Follow up on outstanding transactions with our broker/dealer Commonwealth Financial (e.g., transfers). When documents are outstanding, update pending business summary sheet for advisor’s attention; track and tally all outstanding work weekly.

  • Use Customer Relationship Management (CRM) system to maintain updated client records and record office contact with each client to ensure continuity and quality of service

  • File and maintain up-to-date organized client files, including copies of all signed applications, forms, and correspondence according to Commonwealth’s Compliance requirements.

  • Regularly review our broker/dealer Commonwealth news items, technology updates, and e-mail communications; report pertinent information back to advisor.

  • Provide office coverage in the absence of other administrative staff.

  • Anticipate advisor needs and handle them proactively.

  • Regularly review processes and make suggestions to improve office functions

  • Place trades through Commonwealth at advisor’s direction, if licensed.

  • Familiarity with 401k plan administration preferred

 

Required skills and knowledge

  • Desire and commitment to provide exceptional customer service

  • Ability to work on a team and

  • Excellent time management and multi-tasking skills to manage multiple deadlines with precision

  • Superb attention to detail

  • Excellent written and verbal communication skills to interact with people across all levels of the business

  • Sophisticated organizational skills for maintaining paper and electronic files

  • Proficiency with Customer Relationship Management (CRM) systems to track client data

  • 3+ years of experience in the financial services industry; experience working with National Financial Services (NFS) processes and forms preferred

  • College degree preferred

  • FINRA Series 6 or FINRA Series 7 registration preferred; FINRA Series 63 and Insurance license a plus

  • Knowledge of 401k plans preferred, and ability to service a plus

 

Gottfried & Somberg Wealth Management LLC offers paid NYSE holidays, vacation and sick/personal days; a 401(k) retirement plan with a company match; and participation in health, dental, life and disability insurance plans.